Returns & Exchanges

Marble and Tile USA strives for complete customer satisfaction by offering a 30-day return window on all unused and uninstalled natural stone and tile products. Please note that a restocking fee may apply, and custom-fabricated items are considered final sale.

Return Process

• 1.
  Initiate Return Request

  Contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions.

• 2.
  Secure Packaging

  Carefully pack the tile or marble in its original factory packaging with adequate padding to prevent breakage during transit, as damaged goods cannot be refunded.

• 3.
  Ship the Product

  Affix the RMA label to the exterior of the crate or box and ship the items back to our designated distribution center using a carrier that provides tracking and insurance.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the materials to confirm they are in resalable condition, we will issue a refund to your original payment method, minus applicable restocking fees.